Home » FAQs

FAQs

email to me blocked

When researching why an email sent to you was blocked. Log-in to Barracuda > Overview > Message Log Enter the email address in question, and selected the domain name the email was sent to. If an email was blocked, it will show in the list. Click on the blocked email and browse through it looking…

Read More

Emails not sending using Contact Form 7

When using Contact Form 7 (v5.1.1) and Google’s reCaptcha v3, if you’re getting the message “Failed to send your message. Please try later or contact the administrator by another method.” everytime when testing the form, the following solution worked for me: Copy parent theme’s header.php file to the child theme’s folder, and add the following…

Read More

How to add an anchor

If using WordPress: 1. Put this where you want the link to take you when you click on it: <a name=”whatever”></a> ( change whatever to whatever you want ) 2. Select the text you want clickable, click the Link button from the toolbar, and enter #whatever ( no http: or anything. Just #whatever. Again, replace…

Read More

Where’s the console to view quarantined email/spam?

This is the web page to check your Barracuda account for spam or quarantined emails: https://ess.barracudanetworks.com/user/auth/login Your email address is your username. If you don’t know your password, click the “Send Log-in Information” button and you will receive an email with a link to change your password.

Read More

Returned email: relay access denied

If you’re getting a returned email that says something like ‘Relay access denied’ or ‘does not allow relaying’, check the setting for your email account in your email program. The server requires authentication for sending, so make sure that option is on. In Outlook, you can ‘Use same settings as incoming’.

Read More

Create email account/address

To create or edit an email account/address, log-in to cPanel at https://trentstudios.com:2083/ Click on Email Accounts Enter your desired email account and password, and click Create Account.

Read More

Webmail

In any browser, preferably not Internet Explorer or AOL, go to http://webmail.domainname.com ( replace domainname.com with your actual domain name ) Enter your email address as your username. Enter the password for the email account you want to check.

Read More

Email Client Configuration

Below are the settings for your email program, for example Mail, Thunderbird, etc. If you need assistance, please contact me. Secure SSL/TLS Settings (recommended) Username: enter your email address Password: enter your password Incoming Server: mail.domainname.com (replace domainname.com with your domain name) IMAP Port: 993 POP3 Port: 995 Outgoing Server: mail.domainname.com (replace domainname.com with your…

Read More

Printing web graphics

Q. Why do graphics I download from the web look so bad? A. It has to do with the resolution, or number of dots in a square inch, the graphics have. Graphics for websites aren’t made to be printed. They’re made to be viewed on a computer screen or monitor. Web graphics are traditionally 72…

Read More